Custom beach bag

• Dimensions: 60 x 35 cm
• Acrylic paint
• Material: linen
• Colors: We choose the colors according to the photo, but if you have a preference, please specify!

If you buy from a Pro seller, Refund Policy Pro applies to your order instead (unless you’re a Pro seller yourself).

When you buy using the Buy now button,  you pay through Create, you are covered by the Buyer Protection.

With Buyer Protection, you can receive a refund if your order:

• Is significantly not as described
• Never arrives
• Is damaged in transit
• Is cancelled by Create
• Is manually cancelled by you (before the seller sends their item) or by your seller (after you submit a claim)

Some shipping providers may refuse to refund you if you don’t follow their procedures. So, please check that you do before you claim the parcel. Go to the Help Centre main page, select the order in question, and choose your issue for more details.

Purchased item doesn’t fit you or isn’t your style?

Don't hesitate to send us the pictures of your product before custom as well as the design made by the seller and the pictures of the result. Our team will proceed to your request and  study the elements. In case the elements, after being studied, are not validated, unfortunately, you cannot claim a refund. You can still speak with your seller regarding the return, but it’s up to the seller to accept it. You can also upload the item to your own profile and sell it there.

2 days to submit your claim

To claim a refund, press I have an issue in the conversation screen with the seller. You have to do it within 2 days after the order was marked as ‘delivered’, even if it didn’t actually arrive.

Once you do this, we’ll keep your payment on hold while you contact the seller. Express your concern to the seller and they will most likely help you solve the issue.

Note

Your order will be completed and the payment will be automatically released to the seller if you miss the 2-day deadline or if you ever hit the Everything is OK button.

Find mutual agreement with the seller

There are two possible solutions you and the seller may agree on:

• You can keep the item and release your payment to the seller. To do it, press View issue details (in the conversation screen with the seller), then Resolve this issue.
• You can return the item, and claim a refund.

You don’t need to inform us about your chosen solution. Contact us only if you failed to find a mutual agreement, so we could make the final decision on the case. However, it’s usually faster to solve these issues independently.

Return fees

Usually, buyers cover the cost of the return postage unless you and your seller agree otherwise.

The return shipping cost depends on the shipping provider you and the seller choose. Any provider is suitable, as long as they offer parcel tracking.

Returning an item

Please see our step-by-step instructions on returning an item.

Receiving a refund

You will receive your refund in the same e-wallet or account that you originally paid from. The refund processing time depends on the payment method initially used for this order.

Here’s more information on refunds and their processing time.

Delivery options for buyers

When you buy an item, you can choose your preferred delivery option to receive your order with. You'll see all the delivery choices and their cost next to the item’s price. The options you’ll be offered will depend on your and your seller’s location, also the seller’s settings.

Available delivery options 

There are 4 ways that your parcel can be delivered to you:  

• To your selected parcel shop/post office with: 

• • Mondial Relay
  • ChronopostShop2SHop 
  • Correos Oficina
  • Colissimo
  • DHL ServicePoint
  • DPD Pickup*
  • DHL ServicePoint
  • Homerr
  • Relais Colis
  • UPS

• To your home address with:

• • La Poste 
  • Colissimo
  • Bpost
  • Correos Domicilio
  • Correos International
  • Paq 24
  • PostNL
  • DHL Home Delivery

• With custom shipping

The way in which the parcel will be delivered to you depends on the provider that the seller selected.

• By you picking up the item from the seller (no shipping option)

You can simply meet the seller and collect the item from them. This may work well for heavy or bulky items from the Kids or Home categories if they are difficult to ship.

*If you’re a buyer from France and your parcel was sent out via DPD Pickup, your item may also arrive at a Chrono Shop2Shop pickup point - it depends on the delivery location you choose. The shipping provider will send you the information.

Learn how each of the shipping options works or find out the shipping routes that the providers cover.